Customer service is our number one priority. We offer our customers comprehensive commissioning and training options for our products and equipment in the areas of LSR mould, cold runner and valve gate technology, and all process-relevant components in the area of LSR/HTV. For us, training is close to the service itself: we cover everything you and your production need with our service. As a result, training and commissioning are coupled with us, and offered from a single source.
As a project partner, we are always close to our customers and take responsibility.
However, the expertise should preferably be where the equipment is operated. Consequently, our goal is to train the machine operators and producers to the extent that they can carry out the maintenance, repair and simpler optimizations of the process and product themselves. We offer individual training courses for this purpose.
Customer-oriented transfer of basic knowledge in the field of silicone injection moulding — worldwide!
Support in the set-up and start of production by our qualified employees.
Finding the process parameters for the production of your product, error sources, error analysis.
Spare parts service
Standardised components ensure fast availability and short production times.
Our technology is designed for ease of maintenance. You will receive a solid basic knowledge in our training courses. The quality of maintenance of your LSR injection moulds and cold runner systems is a multiplier of the service life of the technology you have acquired. We are pleased to offer you the opportunity to acquire the knowledge you need as part of an in-house training course at our premises in Nassau or at your premises.
Our globally operating staff will support you with the installation and start-up of the processes. This is worked out in cooperation with your employees and actively accompanied on site: LSR injection moulding machine, silicone injection unit, 2-component dosing, mixing unit, static mixer, auxiliary cooler, end-of-arm tooling, …
If you know how to use and maintain all the components of your LSR process, you are on the safe side and nothing stands in the way of your silicone production.
We are always ready to help if you need assistance.
The parameter determination in the LSR and HTV process differs significantly from the often familiar practice of the processing of thermoplastics.
We support your team in building up competence for understanding the differences, explain error patterns and sources as well as the targeted start-up of new parts on our pilot plant machines or on the silicone product implemented for you or on the LSR turnkey system implemented for you.
Spare parts service
Events can force you to stop production. Our 24/7 availability worldwide, short production times and standardised components enable the fastest possible support. Wearing parts such as sealing elements, heating elements and standard parts are always in stock.
You are never alone if there is a problem.